General Surface Care
Your surfaces are designed for everyday living, combining durability, practicality and timeless design. With simple routine care and maintenance, your worktops will retain their appearance and performance for many years to come.
We recommend following these general aftercare guidelines for all quartz, granite, marble and porcelain surfaces supplied and installed by our team.
Our Warranties
We stand by the quality of our craftsmanship and the surfaces we supply and install.
5 Year Workmanship Warranty
At Creative Quartz & Granite, we take pride in the quality of our craftsmanship. Every installation is completed with exceptional attention to detail, precision fabrication and professional fitting standards. Our 5 Year Workmanship Warranty provides added confidence and covers fabrication and installation work carried out directly by our team.
What is Covered
✓ Fabrication workmanship
✓ Professional installation workmanship
✓ Joint integrity under normal domestic use
✓ Silicone applied during installation
✓ Fabrication issues resulting from our workmanship
✓ Sink and hob cut-out workmanship
Warranty Conditions
This warranty applies only where installation has been completed directly by Creative Quartz & Granite and the surfaces have been used under normal residential conditions.
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- Care and maintenance guidelines must be followed
- The surfaces must remain in their original installed location
- Full payment must have been made
- The original purchaser must retain proof of purchase
- The worktop must not be altered by third parties after installation
What is Not Covered
- Accidental damage after installation
- Chips, scratches or cracks caused by external impact
- Damage caused by excessive heat or thermal shock
- Structural or cabinet movement
- Damage caused by misuse, neglect or improper cleaning products
- Damage caused by third-party modifications or alterations
- Plumbing, electrical or building works
- Excessive weight or unsupported areas
- Settlement or movement of walls, flooring or units
- Damage caused by appliances or further construction works
- Natural characteristics of stone including colour, veining and texture variation
- Joint or seam visibility relating to material characteristics
- Cosmetic concerns after slab approval
- Outdoor use unless specifically agreed
- UV-related discolouration where materials are unsuitable for external use
25 Year Quartz Warranty
Creative Quartz & Granite branded quartz surfaces supplied and installed by us include a 25 Year Warranty covering proven manufacturing defects under normal residential use. Our quartz surfaces are manufactured for long-term durability, combining performance, practicality and timeless design.
What is Covered
✓ Material faults affecting performance and usability
✓ Manufacturing defects within the slab material
✓ Structural integrity of the slab under normal residential use
Warranty Conditions
To maintain warranty validity, all surfaces must be properly maintained in accordance with our care and maintenance recommendations.
- Installation must have been completed by Creative Quartz & Granite Ltd
- The surfaces must be fully paid for
- Proof of purchase and invoice must be retained
- The worktops must remain in their original installed location
- The material must be used only for its intended application
What is Not Covered
- Impact damage caused by heavy objects
- Standing, sitting or applying excessive weight to surfaces
- Misuse, abuse or neglect
- Damage caused by excessive heat or thermal shock
- Damage caused by bleach, solvents, oven cleaners or harsh chemicals
- Damage caused by improper cleaning products
- UV exposure or weather-related damage unless approved for outdoor use
- Improper installation or unsupported cabinetry
- Plumbing, electrical or structural modifications
- Removal, replacement or reinstallation costs
- Damage resulting from third-party construction works
- Normal wear and tear over time
- Chips, scratches or cracks caused after installation
- Natural variation in colour, veining, movement or texture
- Variations between samples and full slabs
- Joint or seam visibility
- Slight variations in slab thickness
- Customer dissatisfaction relating to colour, pattern or design selection after installation
Other Manufacturer Warranties
For surfaces supplied by third-party manufacturers, warranty coverage is supplied directly by the brand. Please refer to the official manufacturer warranty pages below for full terms and registration requirements.
